PROCESSING POLICY

Our processing time is 1-5 business days. We operate Monday - Friday from 8am - 5pm. (Holidays excluded) Please take this into consideration when purchasing.

SHIPPING POLICY

We only offer free shipping on packages over $100. No Military addresses (AFP’s) are allowed and no active service members can purchase from us.  Please be aware we are not responsible for any lost, damaged, seized, or stolen packages.

CARRIERS

We use USPS for shipping. Their shipping times do not include our processing time.

ORDER TRACKING

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

SHIPPING/HANDLING RATES

Before the final checkout page you will be shown what the cost of shipping/handling will be, and you will have a chance to not place your order if you decide not to. 

DAMAGE DURING SHIPPING 

We thoroughly inspect all our shipments carefully before mailing and take proper precautions to secure the product carefully however, we understand that during the transport process packages are subject to damage.  Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made within 72 hours of arrival.  Please contact us and provide information of the damage so we can view your coverage options and rectify the situation. Dink’s Dankery always heat seals raw hemp materials. If it appears that your product is no longer heat sealed, and has been opened, Dink’s Dankery is no longer responsible for the contents inside of the packaging.  Notify us as soon as possible if it appears the packaging has been tampered with by emailing support@dinksdankery.com. 

RETURN POLICY

Dink’s Dankery upholds the highest standard of quality for all of our products. Every effort is made to ensure your order is manufactured and shipped in perfect condition. If you are not completely satisfied with your purchase, you may be eligible for store credit within 14 days of receiving said items.

If the shipping label has not been printed, you're eligible for a full refund. Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 14 business days. Once the label is printed, we cannot process refunds or provide store credit. In-transit products and perishable items are non-returnable. If your order is damaged or incorrect, email a photo of the product and packing slip to support@dinksdankery.com to receive store credit. However, we do not offer credit for personal preferences like taste, dryness, etc. Ensure any refund or store credit requests are made within 14 days of delivery, as we will not process requests beyond this timeframe. Please review this policy before making any purchase.

If you have any questions about our products or return policies, please email support@dinksdankery.com. 

CANCELLATION POLICY

We are unable to change an order once it has been placed. If you need your order changed we will have to cancel your entire order and process a refund. This only applies to orders where the shipping label has not yet been created. To cancel an order, please contact support@dinksdankery.com.

 

Please contact us by email if you feel there is a problem or delay with the transaction.

If you have any questions about our products, Customer Satisfaction Guarantee, exchange, adjustment, or return policies, please contact us at support@dinksdankery.com.  We will review your concerns with the purchased item/s however, we make no guarantee of full refund as all sales are final. If you think there is a mistake, you may contact us at support@dinksdankery.com to discuss any questions you have concerning refunds and we will work together to make it right.  Durіng checkout you аѕѕumе аll rеѕроnѕіbіlіtу оf thе рrоduсt and hоld Dink’s Dankery (www.dinksdankery.com) exempt from legal rеѕроnѕіbіlіtу fоr оnе’ѕ actions. All Terms of sale, use, and conditions will be governed pursuant to the laws of Virginia, United States of America, notwithstanding any principles of the conflicts of law.  The purchaser consents upon purchase that personal jurisdiction will be governed by the State of Virginia if any dispute between the purchaser and the company should arise at any given time. Both parties agree that any disputes arising out of these terms of sale or return policy shall be handled in the state and or federal courts in Virginia.

 

Dink’s Dankery will not be responsible for filing any USPS claims, postal delays or lost /stolen/confiscated packages.

 

All sales are final. We are responsible for your package until it reaches the United States Post Office or UPS Store. We are not responsible for any customer errors on the shipping forms, shipping delays, forwarding services, post-delivery theft. missing orders marked "delivered" by the shipping provider or lost/stolen/confiscated packages. 

See USPS shipping FAQ and policies.

See UPS FAQ and policies. 

Legal Agreement

-Must be at least 21 years of age to purchase hemp products. By using this site you agree to being the legal age to purchase hemp products.

-Please consume responsibly.

-Buy and consume at your own risk. Treat all Dink’s Dankery products as cannabis products.

-By using this website you acknowledge the following: I understand the statements regarding these products have not been evaluated by the Food and Drug Administration. This Product is not intended to diagnose, treat, cure or prevent any disease. Results from products may vary. These items are not intended to cure, treat, or prevent any diseases.

-By purchasing any product on this website you agree to indemnify Dink’s Dankery harmless from all liabilities, damages, and expenses arising from any acts or omissions you commit.

Disclaimer:

Do not take if you are pregnant or nursing. Not recommended for children. If you are taking medication and/or have a medical condition, consult your doctor before use. Individual results may vary. We are not responsible for claims made in comments or testimonials.  Although all our products contain less than .3% THC, there may be trace amounts in the product that could potentially show up on a drug test including police field tests. In no event shall Dink’s Dankery LLC., nor any of its employees, be liable to you for anything out of or in any way connected with your use of this website, whether such liability is under contract or otherwise, and Dink’s Dankery LLC, including its employees shall not be liable for any indirect, consequential or  liability arising out of or in any way related to your use of this Website. By agreeing to these Terms and Conditions and placing an order with us, you are indicating that you understand that failing a drug test is a possibility when using hemp products, and that you waive the right to make a claim against Dink’s Dankery LLC, for any matters related to any drug test or the results of any drug test, including the loss of employment or any employment opportunity or the imposition of a civil or criminal penalty.

Privacy Policy

 

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.  When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.  Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.  We use the Device Information to help us detect and prevent fraud (especially your IP address) and to improve our website (such as by analyzing how our customers browse and interact with it and measure the success of our marketing and ads).

 

SECTION 2 - CONSENT

How do you get my consent? 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.  If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.  If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@dinksdankery.com or mailing us at: 

Dink’s Dankery           

PO Box 6098

Charlottesville, VA 22906-6098

 

SECTION 3 - DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service. Additionally, we may share your Personal Information to comply with laws and regulations, respond to legal requests, or protect our rights.

 

SECTION 4 - YOUR CALIFORNIA PRIVACY RIGHTS

California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at support@dinksdankery.com.

 

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. 

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Our website is hosted by Shopify and our payment processor is hosted by Bankful.  In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.  Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.  When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 6 - DATA SECURITY 

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure.  The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.  Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

 

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence.  To make a purchase from Dink’s Dankery, you must be over 21 years old and have a valid credit or debit card from an approved bank.

 

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.  If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact support@dinksdankery.com.

 

Thank you for visiting our website!